At Benlotex, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required.
Non-Returnable Items
Certain items are exempt from being returned, including perishable goods, custom-made products, downloadable software, gift cards, and intimate or sanitary goods.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Processing time may vary depending on your payment provider.
Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at info@benlotex.com.